Shipping policy

At Emma & Claire Toronto, we are committed to delivering your order as accurately and efficiently as possible. Below you will find all relevant information regarding our shipping and delivery process.

1. Order Processing Time

  • Orders are processed within 1–3 business days.

  • Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

  • Processing times do not include weekends or public holidays.

2. Estimated Delivery Time

  • The average delivery time is 3–7 business days, depending on your location.

  • Please note that delivery times are estimates and may vary due to:

    • High order volumes

    • Carrier delays

    • Customs inspections or clearance procedures

Emma & Claire Toronto cannot guarantee exact delivery dates.

3. Shipping Method & Origin

  • All orders are shipped directly from our supplier, located in China.

  • As a result, customs duties, import taxes, or clearance fees may apply depending on the destination country.

  • Any applicable customs charges are the responsibility of the customer.

4. Shipping Costs

  • Shipping fees are clearly displayed at checkout before payment is completed.

  • Shipping costs are calculated based on:

    • Package weight

    • Delivery destination

    • Selected shipping method

5. Responsibility & Delivery Issues

  • Once tracking information indicates that an order has been delivered, responsibility for the package transfers to the customer.

  • Emma & Claire Toronto is not responsible for:

    • Packages marked as delivered by the carrier

    • Delays caused by carriers or customs authorities

    • Incorrect or incomplete addresses provided by the customer

  • Any address errors must be reported within 24 hours of placing the order.

6. Contact Information

If you have any questions regarding shipping or delivery, please contact us:

Emma & Claire Toronto
Email: info@emmaclairetoronto.com